Not happy with your purchase? Send it back within 30 days and we'll give you a full refund.
Free Shipping Worldwide
At Follus, we strive to provide you with the best shopping experience, offering free shipping worldwide for all orders! We take pride in our unique, custom-made products, and though they may take a little longer to deliver, we assure you they are worth the wait.
Standard Shipping Times
Handcrafted fashion items
Our handcrafted fashion items are carefully crafted, taking 7 to 10 business days to print and hand-stitch. Here are the estimated delivery times for different regions:
- USA: 8-16 business days.
- Canada, Germany, Belgium, New Zealand, Poland, Netherlands: 6-14 business days.
- Austria, Spain, Denmark, Czech Republic: 8-16 business days.
- France, United Kingdom, Finland, Sweden, Portugal: 10-18 business days.
- Australia, Italy, Norway, India: 12-20 business days.
- Rest of World: 20+ business days
Pet supplies products
- USA, Germany: 2-5 business days. When we ship your order you will receive a confirmation email with a tracking number. If your order does not arrive within 5 business days, please contact us at the following email address support@follus.com so that we can follow it up with the courier.
Beauty products
- USA: 2-5 business days for items shipped from our warehouse in the United States; 14-21 business days for items from our international warehouses (International shipping).
- Rest of World: 21+ business days.
To ensure a smooth and fast delivery, please double-check that your delivery address is correct, and the payment has been successfully processed. Follus.com will not be held liable for any shipments sent to an incorrect address provided by the customer.
Please note that your order may be delivered in multiple shipments if there are several items.
Customs, Duties, & Taxes
At Follus, we take care of any import taxes, customs duties, and fees, so you don't have to worry about anything. When your package arrives, you can simply receive it without any additional payments.
Quality Assurance
If you encounter any issues with the product quality, please don't hesitate to contact us upon delivery at support@follus.com. We are here to assist you and ensure your satisfaction with our products.
Thank you for choosing Follus. We appreciate your patience and understanding as we work to deliver exceptional, custom-made products to you. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Happy shopping!
At follus.com we want you to be 100% satisfied with your purchase. If you are unhappy with your purchase, you can return it to us for an exchange or a full refund, minus the original shipping cost within 30 days of receiving your order.
Please visit the Return and Refund Policy for details.
We truly believe we make some of the most amazing custom products in the world, and we want to make sure we back that up with a risk-free 30 days guarantee. If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase. Buying items online can be a daunting task, so we want you to realize that there is absolute zero risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.
