Shipping and Delivery
Free Shipping Worldwide
At Follus, we're committed to making your shopping experience simple and enjoyable by offering Free Worldwide Shipping on all orders.
Some oversized or special items may require an additional shipping charge. Any applicable shipping fees will be clearly displayed during checkout.
Because many of our products are handcrafted or made to order, delivery times vary depending on the product type.
Processing & Delivery Times
1. Handcrafted Apparel & Accessories
Our personalized apparel and accessories are carefully printed and handcrafted specifically for your order.
Production Time: 7–10 business days
Estimated Delivery
- United States: 8–16 business days
- International: 20–30 business days
2. Ready-to-Ship Products
The following products are shipped directly from our fulfillment warehouses.
United States
- On Running Shoes
- Pet Supplies
- Beauty Products shipped from our U.S. warehouse
Estimated Delivery: 5–8 business days
International Beauty Products
Some beauty products are fulfilled from our international warehouse.
Estimated Delivery
- United States: 14–21 business days
- International: 21–30 business days
Order Tracking
All orders include tracking information.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor your shipment.
If your package has not arrived within the estimated delivery timeframe, please contact us at support@follus.com, and our support team will be happy to assist you.
Multiple Shipments
Orders containing multiple products may arrive in separate shipments depending on warehouse location and product availability.
Customs, Duties & Taxes
For eligible destinations, applicable import duties and taxes are prepaid by Follus whenever possible. In most cases, you will not be required to pay additional customs fees upon delivery.
Shipping Address
Please ensure your shipping address is complete and accurate before placing your order.
Follus is not responsible for orders shipped to an incorrect address provided by the customer.
Quality Guarantee
Your satisfaction is important to us.
If your order arrives damaged, defective, or has a manufacturing issue, please contact us at support@follus.com as soon as possible after delivery. Our team will work with you to provide an appropriate solution.
Thank you for choosing Follus. We appreciate your trust and look forward to delivering products that celebrate the special bond between you and your pets.
