Shipping and Delivery

Free Shipping Worldwide

At Follus, we strive to provide you with the best shopping experience, offering free shipping worldwide for all orders! We take pride in our unique, custom-made products, and though they may take a little longer to deliver, we assure you they are worth the wait.

(Additional delivery charges may apply for over sized or special items)

Standard Shipping Times

Handcrafted fashion items

Our handcrafted fashion items are carefully crafted, taking 7 to 10 business days to print and hand-stitch. Here are the estimated delivery times for different regions:

  • USA: 8-16 business days.
  • Canada, Germany, Belgium, New Zealand, Poland, Netherlands: 6-14 business days.
  • Austria, Spain, Denmark, Czech Republic: 8-16 business days.
  • France, United Kingdom, Finland, Sweden, Portugal: 10-18 business days.
  • Australia, Italy, Norway, India: 12-20 business days.
  • Rest of World: 20+ business days

    Pet supplies products

    • USA: 2-5 business days.  When we ship your order you will receive a confirmation email with a tracking number. If your order does not arrive within 5 business days, please contact us at the following email address support@follus.com so that we can follow it up with the courier.

    Beauty products

    • USA: 2-5 business days for items shipped from our warehouse in the United States; 14-21 business days for items from our international warehouses (International shipping).
    • Rest of World: 21+ business days.

    To ensure a smooth and fast delivery, please double-check that your delivery address is correct, and the payment has been successfully processed. Follus.com will not be held liable for any shipments sent to an incorrect address provided by the customer.

    Please note that your order may be delivered in multiple shipments if there are several items.

    Customs, Duties, & Taxes

    At Follus, we take care of any import taxes, customs duties, and fees, so you don't have to worry about anything. When your package arrives, you can simply receive it without any additional payments.

    Quality Assurance

    If you encounter any issues with the product quality, please don't hesitate to contact us upon delivery at support@follus.com. We are here to assist you and ensure your satisfaction with our products.

    Thank you for choosing Follus. We appreciate your patience and understanding as we work to deliver exceptional, custom-made products to you. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Happy shopping!