Help Center

Giving back

Why plant trees?

How does it work?

Who is your tree planting partner?

What type of trees do you plant?

How can I ensure my trees are being planted?

How is the tree planting process carried out?

Shipping & Delivery

How do I know my order has been confirmed?

Can I change my delivery address once the order has been placed?

Where is my order?

When will I receive my order?

Do you ship to my country?

What are the international taxes, duties, etc. that I have to pay?

Can I send an order as a gift?

Do you offer free shipping?

What delivery carriers do you use?

Why have I received only part of my order?

I missed the delivery of my order today. What should I do?

Can I return the product to the delivery person if I did not like it?

The tracking email shows my order as being delivered, but I haven’t received it!

General Questions

Can I Change or Cancel an order I just placed?

I forgot to use my discount code!

How do I make sure I order the right size?

Why does the color of the actual product look slightly different from the color shown on the website?

Are your products vegan?

Is it overpriced?

Are you stocked in any stores anywhere?

What forms of payment do you accept?

Does Follus store my credit card information?

What do I do if I received a defective order?

When will I get my refund?

My return has been delivered but I haven't received my refund yet, when will it be processed?

I've sent many emails to you but have not gotten a response. What's going on?

How do I contact your company if my question isn’t answered here?

COVID-19 Updates

Am I at risk for COVID-19 from packages, or products?

Does CDC recommend the use of masks to prevent COVID-19?