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Frequently Asked Questions

An email will be sent once you've successfully placed your order. We'll also let you know as soon as we ship the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders on your Follus account or in the email you provide us.

We will send you the tracking details to the email you provide when making your purchase, to know the status of your item, just tap on the tracking link. If you signed up our website before making your purchase, you will have all information about your order in your account:

1. Login to your account.

2. Click on the tracking number, it will connect to the tracking page for your order.

3. If you don't see the tracking number, your order is still processing!

If you forgot to provide your email to get the tracking, don’t worry, your order is still on the processing, you can contact our support service: support@follus.com to get more information.

If you have placed an order where your items are being sent from multiple locations, you will receive multiple emails with tracking details. This means your items may be delivered on different days.

However, we do not guarantee delivery on a specific day or time as per our Terms and Conditions.

Standard Shipping Times

We pride ourselves in our unique, custom made products. It takes us 5 to 7 business days to print and hand stitch. This is why our products take a little longer to deliver but are worth the wait.

USA: 14-21 business days

United Kingdom, Germany, France, Czech Republic, Sweden, Netherlands: 10-17 business days

Australia, Norway, Belgium, Italy, New Zealand: 14-21 business days

Canada, Denmark: 17-24 business days

Rest of World: 21+

To ensure a fast delivery, please check that delivery address is correct and the payment has been processed or successful.

Your order may be delivered multiple times if there are many items.

Due to the ongoing disruptions caused by COVID-19, shipping companies around the globe are experiencing medium to significant delays in delivery services. If you live in a country that has been seriously affected by the virus, then it is likely that you will need to wait awhile to get your order. EMS, registered and regular airmail have all experienced widespread disruptions and even suspension to some countries, to which ground shipments remain the only option. We are doing everything we can to get your order shipped to you, but we ask for your patience and understanding if we cannot deliver your order in ship time like before this pandemic started. In most cases, it will take a lot longer. Thank you!

Yes! You can cancel or change your order within 24 hours. The fastest and best way to change your order is contact our customer service: support@follus.com as soon as possible. You can always cancel the order before it has been in the producing. After 24 hours, our system would have already passed all information of the order to our processing plant to produce and place the shipping label for your products.

As soon as the order is cancelled, we refund the entire amount paid for the order.

If you want to remove an item from your order, we can attempt to organise this for you prior to the order being in producing but this may not always be possible. It’s best to contact us via support@follus.com so we can have a look straight away.

Yes, you can change your shipping address within 24 hours, after this time, we could not change it for you, because  after 24 hours our system would have already passed the mobile number and address to our processing plant to produce and place the shipping label for your product. The fastest and best way to change your order is contact us via support@follus.com as soon as possible.

Our sizes may vary item to item. Please check the product description for measurements. 

The size guides are a general guide for selecting the correct size at Follus based on your body measurements . For some products we specify measurements in cm/inches on the product page to give you an understanding of the model or fit for that specific garment. Note that these measurements may vary a few centimetres up and down depending on the material used in its production.

We have made every effort to make the colors on screen as accurate as possible. Unfortunately, we cannot guarantee an exact color match of the on screen color to the colors of the actual products and the color appearing on screen should not be relied on as being such. Colors on screen may vary depending on your screen settings and resolution.

Most likely yes! We ship almost everywhere in the world. However, at this time our courier service is unable to deliver to: Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, South Sudan, Kuwait, Jamaica, Ukraine, Russia, Belarus

Any orders below $100 USD, shipping rates depend on the weight/ size of the items.

The total shipping & handling cost will be listed under Shipping.

Yes. When your cart total reaches $100 USD you will automatically receive complimentary FREE shipping!

You can pay using following methods of Payment: 

1. Credit Card/ Debit Card

2. Paypal

No. Follus uses a third - party payment processor service provider to handle the transactions. It’s the most secure way to ensure your payment is processed safely and privately. The third - party we use, Shopify Inc., is a Canadian multinational e-commerce company headquartered in Ottawa, Ontario. It is also the name of its proprietary e-commerce platform for online stores and retail point-of-sale systems. You can learn more about their privacy agreement at Shopify.com

When ordering from Follus.com, you're responsible for assuring the product can be lawfully imported to the destination.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Follus.com has no control over these charges, nor can Follus.com predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates

We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don't wait even a minute longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery; so that you can track it till we knock on your door.

At Follus, we strive to make each shopping experience outstanding and enriching. The logistics services we use will depend on the country/ location of the customers. We would use the most efficient and reliable company to ensure you get your order without hassle from customs.

We will notify you when the shipment is dispatched.

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can contact our customer service to get more details on when the courier service will try to deliver  the package.

When you get our shipment delivered email but you haven’treceived the package, it can be one of these cases:

The package was delivered at front door/porch, in/atmailbox, parcel locker, garage or other location at address, or can be receivedby household (your family or friends at the address)

After checking these cases, if you still haven't receivedthe package, please contact us at: support@follus.com

Beauty Products

Beauty Products will be shipped from our distribution center in USA/China.

Print-On-Demand Products

We offer designed and custom made products. It will be designed and produced as the time the customer places the order, so it takes time to produce it and will be shipped directly from our processing plants in China to reduce Packaging and Shipping Costs.

This is why our POD products take a little longer to deliver but are worth the wait . You could not find our nice and cute designs from other stores or websites.

Please don't do that! It’s best to contact us via support@follus.com so we can have a look straight away.

Our team of professional customer service representatives will be glad to assist you in event of anything came broken or broken midway or you simply did not like the items you received.

Please contact  us via support@follus.com  with your order number and reference to the conditions of the items you received for a return authorization.

As soon as the order is cancelled, we refund the entire amount paid for the order.

If you paid using your bank, it will reflect in the source account within 5 to 7 working days from the time of refund initiation. Please note that this is the time taken by the respective banks process your refund.

Once the parcel has been delivered it still needs to make its way to our Returns team to be processed. This may take 15 - 20 business days. No need to worry as we’ll keep you updated once it's been processed.

Please be sure to send to our support@follus.com address. If you sent your inquiry during a public holiday or a weekend, please expect an answer by the following business day.
Also beware that some mail servers block our email address. If you have not received a response from us for a long time, consider mailing us from a Hotmail or Yahoo email account.

Great question! Our FAQ section will always evolve.

Email us at support@follus.com.  We will be sure to back to you as soon as possible

COVID-19 Updates

There is still a lot that is unknown about COVID-19 and how it spreads. Coronaviruses are thought to be spread most often by respiratory droplets. Although the virus can survive for a short period on some surfaces, it is unlikely to be spread from domestic or international mail, products or packaging. 

However, it may be possible that people can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Wear masks in public settings when around people not living in your household and particularly where other social distancing measures are difficult to maintain, such as grocery stores, pharmacies, and gas stations. Masks may slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.

COVID-19 can be spread by people who do not have symptoms and do not know that they are infected. That’s why it’s important for everyone to practice social distancing (staying at least 6 feet away from other people) and wear masks in public settings. Masks provide an extra layer to help prevent the respiratory droplets from traveling in the air and onto other people.

The masks recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.


These masks are the perfect fit for you (Non-Profit).

Get yours here: https://follus.com/collections/fashion-mask