Authenticity Guarantee
At Follus, customer trust is one of our highest priorities. We understand that when purchasing branded footwear online, customers want confidence that the products they receive are genuine.
Our Commitment
We are committed to offering authentic products sourced through legitimate and lawful supply channels.
All On footwear sold on Follus is carefully sourced from reputable suppliers, distributors, wholesalers, or authorized retail channels. We do not knowingly purchase, distribute, or sell counterfeit, replica, imitation, or unauthorized products.
Independent Retailer
Follus operates as an independent online retailer.
We are not owned by, affiliated with, authorized by, sponsored by, or endorsed by On Running AG or any of its affiliated companies.
All trademarks, logos, product names, and brand names are the property of their respective owners and are used solely for identification purposes.
Product Authenticity
We take reasonable steps to verify the authenticity of products before they are offered for sale on our website.
Products sold by Follus are:
- Genuine branded products.
- Obtained through lawful sourcing channels.
- Sold in their original condition.
- Not altered, relabeled, modified, or reproduced by Follus.
Authenticity Guarantee
We stand behind the authenticity of every On product sold through our store.
If a customer can provide credible and verifiable evidence from the manufacturer or an authorized authentication source demonstrating that a product purchased from Follus is not authentic, we will review the claim and, if confirmed, provide a full refund in accordance with our refund policy.
Customer Support
If you have any questions regarding product authenticity, sourcing practices, or your purchase, please contact our customer support team.
Email: support@follus.com
Our goal is simple: to provide customers with authentic products, transparent business practices, and a reliable shopping experience.
